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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
"I’ve been using this on my 4-year-old’s eczema for a couple months now, and the picture speaks for itself! We tried everything and nothing worked until this. It's gentle, doesn’t burn, and it stopped the itch. It goes on nicely and I don’t feel worried when I use it. I am so relieved and grateful to have found something that worked."---Haley's Story
"We have tried everything. A million steroid prescriptions, over the counter creams. Nothing works. Until now. This is the first product I’ve used in 6 years that has cleared up eczema on my kids. The picture posted below is after a week of random use. Like what?!"-Savannah's Story
OUR GUARANTEE:
We truly believe we offer some of the most innovative products in the world, and we want to make sure we back that up with a 90-day risk-free guarantee.
If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.
We want you to be reassured that there is absolutely no risk in buying something and trying it out. If you don't like it, no hard feelings, we'll make it right.
We have ticket and email support available 24 hours a day, 7 days a week, 365 days a year. Please contact us if you need assistance.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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Take 10% off of your first order
Enter the code below at checkout to get 10% off your first order